How Do Neobanks Make Money? A Comprehensive Guide

Are you curious about how do neobanks make money? If you’ve ever wondered how these innovative digital banks generate revenue, you’re not alone. Neobanks have taken the financial world by storm, offering a modern and convenient alternative to traditional banks.

But the question remains: How do neobanks sustain themselves and provide you with all those cutting-edge features?

In this comprehensive guide, we’ll dive deep into the world of neobanks and explore their revenue-generating strategies. We’ll break down the differences between neobanks and traditional banks, uncover the advantages and disadvantages of choosing a neobank, and answer common questions like whether neobanks are safe and what sets them apart from digital banks.

So, let’s get started.

What is a Neobank?

Before getting straight to the process of how do Neobanks make money, it’s essential to first understand what is a Neobank.

A neobank is a digital, branchless financial institution that offers a range of banking services entirely online or through mobile apps. Unlike traditional banks, neobanks don’t have physical branches, which significantly reduces their operational costs. Instead, they rely on cutting-edge technology to provide customers with convenient, user-friendly, and cost-effective banking solutions.

Neobanks typically offer core banking services such as checking and savings accounts, payment processing, debit cards, and loans. What sets them apart is their commitment to providing a seamless digital banking experience, often characterized by intuitive mobile apps, real-time account access, and competitive fee structures.

So now you know what is a Neobank, it’s time to discuss how do Neobanks make money.

How Do Neobanks Make Money?

How Do Neobanks Make Money?

Neobanks, also known as digital banks or challenger banks, have disrupted the traditional banking industry with their innovative approach to generating revenue.

To understand how neobanks make money, let’s explore the key strategies they employ:

1. Transaction Fees:

Neobanks generate revenue by charging customers transaction fees for specific services. For instance, when customers use their debit cards in foreign countries, neobanks like N26 may impose a fee for foreign currency transactions.

These fees, though relatively small on a per-transaction basis, can accumulate significantly, especially for users who frequently engage in international transactions. These fees bolster the neobank’s income and help offset operational costs.

2. Interest on Loans:

Neobanks, similar to traditional banks, offer various types of loans such as personal loans, business loans, and lines of credit. They profit by charging interest on these loans.

For instance, if a neobank lends a customer $10,000 at an annual interest rate of 5%, the customer pays back the principal plus $500 in interest over the year. The interest earned from such loans constitutes a significant portion of the neobank’s revenue.

3. Deposit Interest:

Neobanks entice customers by offering higher interest rates on savings accounts compared to brick-and-mortar banks. Once customers deposit their funds, neobanks like Chime invest these deposits in low-risk, interest-bearing assets, such as government securities or bonds.

The difference between the interest paid to depositors and the interest earned from these investments forms a substantial part of the neobank’s revenue.

4. Subscription Services:

Certain neobanks introduce premium subscription services that provide customers with enhanced features for a monthly or annual fee. For instance, Revolut’s Premium subscription offers benefits like travel insurance and unlimited cryptocurrency trading for a monthly fee.

The revenue generated from these subscriptions adds to the neobank’s income, particularly from customers seeking advanced functionalities and perks.

5. Partnerships and Affiliates:

Neobanks collaborate with other businesses, often fintech companies, to offer complementary financial services. When customers utilize these services through the neobank’s platform, the neobank earns referral fees or a share of the partnership revenue.

This approach not only generates income but also enriches the neobank’s service ecosystem.

6. Interchange Fees:

Neobanks receive revenue from interchange fees, which are payments made by merchants for processing card payments. When customers make purchases using a neobank’s debit card, a portion of the fee charged to the merchant goes to the neobank.

These fees represent a consistent source of income, particularly as digital payments become more widespread.

7. Data Monetization:

Neobanks collect extensive financial data about customer spending habits and behavior. This data, often anonymized and aggregated, can be sold to third parties like market researchers or advertisers.

These third parties pay for access to valuable insights, forming an additional revenue stream for neobanks while respecting customer privacy.

8. Cross-Selling Financial Products:

Many neobanks leverage their customer base to cross-sell financial products such as insurance policies, investment opportunities, or credit cards. When customers purchase these products through the neobank’s platform, the neobank earns commissions or fees.

This strategy maximizes the value of the neobank’s relationship with its customers.

9. Lending to Small Businesses:

Neobanks often focus on lending to small and medium-sized enterprises (SMEs). They earn revenue through interest on loans, lines of credit, and other financial products tailored to the specific needs of these businesses.

By supporting entrepreneurship, neobanks not only help SMEs grow but also enhance their own financial sustainability.

10. Scaling Operations:

As neobanks expand their customer base, they benefit from economies of scale. With a larger user pool, neobanks can generate more revenue from various sources, including transaction fees, interest income, and strategic partnerships.

This growth enables neobanks to strengthen their position in the market and provide more competitive services to their customers.

So, neobanks employ a combination of traditional banking services, modern technology, and strategic partnerships to make money.

Now let’s discuss the advantages and disadvantages of using Neobanks.

Advantages of Neobanks

  1. Convenience: Neobanks offer a highly convenient banking experience. With 24/7 access to their accounts through user-friendly mobile apps and online platforms, customers can check balances, make payments, and conduct transactions at their convenience.
  2. Lower Fees: Neobanks often have lower fees compared to traditional banks. They may waive monthly account maintenance fees, ATM withdrawal charges, and foreign transaction fees, resulting in cost savings for customers.
  3. Higher Interest Rates: Many neobanks offer competitive interest rates on savings accounts. These rates can be significantly higher than those offered by traditional banks, allowing customers to earn more on their deposits.
  4. User-Friendly Apps: Neobanks prioritize the development of intuitive and user-friendly mobile apps. These apps simplify banking tasks, offer real-time notifications, and provide insights into spending habits, enhancing the overall banking experience.
  5. Quick Account Setup: Opening an account with a neobank is often a hassle-free process that can be completed in minutes from a mobile device. There’s typically no need for in-person visits or extensive paperwork.
  6. Innovative Features: Neobanks frequently introduce innovative financial tools and features. These may include budgeting and expense tracking tools, round-up savings options, and customizable spending categories, helping customers manage their finances more effectively.
  7. Access to Financial Services: Neobanks aim to bridge the financial inclusion gap. They provide access to banking services for underserved populations, including those with limited banking history or credit.
  8. No Geographical Limitations: Neobanks can be used globally without the need for physical branches. This makes them ideal for frequent travelers and expatriates who require easy access to their funds while abroad.

Disadvantages of Neobanks

  1. Limited Banking Services: Neobanks may not offer the full range of financial services provided by traditional banks. This can include mortgages, investment products, and certain types of loans, which may require customers to maintain relationships with traditional banks.
  2. Dependence on Technology: Neobanks heavily rely on technology for their operations. As a result, customers may face disruptions in service during technical glitches, app updates, or outages, impacting their ability to access funds or perform transactions.
  3. Security Concerns: The digital nature of neobanks can make them susceptible to cyberattacks and data breaches. Customers may be concerned about the security of their personal and financial information.
  4. Lack of Physical Presence: Neobanks do not have physical branches, which may be a drawback for customers who prefer face-to-face interactions with bank representatives or need in-branch services like safe deposit boxes.
  5. Regulatory Challenges: Neobanks may encounter regulatory hurdles, and the level of protection provided by deposit insurance may not be as robust as that offered by traditional banks. Customers may want to verify the regulatory framework in place for their neobank.
  6. Limited ATM Access: Neobanks may have a smaller network of ATMs. Customers using out-of-network ATMs may face higher fees, especially if the neobank does not reimburse these charges.
  7. Unproven Long-Term Viability: While neobanks are gaining popularity, their long-term viability and ability to withstand economic downturns remain untested. Customers may be cautious about relying solely on neobanks for their financial needs.

Ultimately, the choice between neobanks and traditional banks depends on an individual’s unique financial preferences and requirements. Many individuals find value in using both types of institutions to take advantage of the strengths and mitigate the weaknesses of each.


1. Is neobanks fintech?

Yes, neobanks are considered a subset of fintech (financial technology) companies. Fintech refers to any technology-driven company that provides financial services. Neobanks, specifically, are digital, technology-focused banks that offer banking services exclusively online or through mobile apps, making them a prominent segment within the broader fintech industry.

2. Are Neobanks safe?

Neobanks prioritize security and use advanced encryption and authentication measures to protect customer data. They often partner with established financial institutions for holding deposits, which are insured up to a certain limit by regulatory bodies. However, like any financial service, the safety of neobanks depends on their adherence to security standards, so it’s essential to choose a reputable and regulated neobank.

3. What is the revenue model of neobanks?

Neobanks generate revenue through various means, including transaction fees, interest on loans and deposits, subscription services, partnerships and affiliates, interchange fees, data monetization, cross-selling financial products, lending to small businesses, and scaling their operations to benefit from economies of scale.

4. What is the difference between a digital bank and a Neobank?

The terms “digital bank” and “neobank” are often used interchangeably, but there are subtle differences. A digital bank is any bank that offers online and mobile banking services without traditional physical branches.

Neobanks are a specific type of digital bank that operates exclusively online, focusing on providing innovative, customer-centric services, often with no legacy banking infrastructure. While all neobanks are digital banks, not all digital banks can be categorized as neobanks.

Final Words

So, that’s how do Neobanks make money. They have revolutionized the financial landscape by offering convenience, lower fees, and user-friendly experiences. They’ve shown that banking doesn’t have to be confined to traditional branches; it can thrive in the palm of your hand.

While neobanks offer numerous advantages, such as higher interest rates and cutting-edge apps, they do come with their own set of challenges, like regulatory considerations and potential security risks. It’s crucial for consumers to carefully evaluate their financial needs and preferences before fully embracing the neobanking experience.

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